Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to Eilo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you use our mobile application ("App") and tells you about your privacy rights and how the law protects you.

2. Information We Collect

Eilo collects the following types of information:

2.1 Personal Data You Provide

• Mood Data: Daily mood entries, including emotion types (happy, sad, anxious, etc.), intensity levels (1-5 scale), and timestamps
• Notes: Personal notes and journal entries you choose to add to your mood records
• Photos: Images you select from your device's photo library to associate with mood entries
• Chat Messages: Text messages and images you send through the AI chat feature

2.2 Automatically Collected Information

• Device Information: Device type, model, operating system version, and unique device identifiers
• App Usage Data: App version, feature usage patterns, interaction statistics, and error logs
• Technical Data: IP address (if applicable), network information, and crash reports

2.3 Information from Third-Party Services

• AI Service Providers: When you use the AI chat feature, your messages may be processed by third-party AI service providers (e.g., Alibaba Cloud DashScope). Please refer to their privacy policies for how they handle your data.

3. How We Use Your Information

We use your personal data for the following purposes:

• Core Functionality: To provide mood tracking, analytics, and visualization features
• AI Chat Services: To enable AI-powered emotional support and conversation features
• Personalization: To generate personalized insights, trends, and statistical analysis of your mood patterns
• App Improvement: To analyze app usage, identify bugs, and improve functionality and user experience
• Customer Support: To respond to your inquiries, provide technical support, and address issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Location

Local Storage: Your primary mood data, notes, and photos are stored locally on your device. This includes:

• Mood entries and associated data stored in your device's local database
• Photos stored in the app's local file system
• User preferences and settings

Cloud Services: When you use the AI chat feature, your chat messages may be transmitted to third-party AI service providers for processing. These messages are processed according to the third-party service provider's privacy policy.

Data Backup: If you use iCloud or other device backup services, your local app data may be included in those backups according to your device settings.

5. Data Sharing and Disclosure

We are committed to protecting your privacy:

• No Sale of Data: We do not sell, trade, or rent your personal information to third parties
• AI Service Providers: Chat messages are shared with AI service providers solely for the purpose of generating responses. These providers are contractually obligated to protect your data
• Legal Requirements: We may disclose your information if required by law, legal process, or governmental request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information with your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Local data encryption for sensitive information stored on your device
• Secure transmission protocols (HTTPS) for any data transmitted over the internet
• Access controls and authentication mechanisms
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data stored in the App
• Correction: Correct or update inaccurate or incomplete data
• Deletion: Delete your data, including all mood entries, notes, and photos
• Export: Export your data in a portable format (where technically feasible)
• Withdrawal of Consent: Withdraw consent for data processing where applicable
• Account Deletion: Delete your account and all associated data

To exercise these rights, please contact us at support@Eilo.com or use the account deletion feature within the App.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

• Active Use: Data is retained while you actively use the App
• After Account Deletion: When you delete your account, we will delete or anonymize your data within a reasonable timeframe, except where we are required to retain it for legal purposes
• Chat Data: Chat messages processed by AI services are handled according to the third-party provider's retention policies

9. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your data is primarily stored on your device. However, when you use the AI chat feature, your messages may be processed by AI service providers located in different countries. By using the AI chat feature, you consent to the transfer of your chat data to these service providers.

11. Third-Party Services

Our App uses third-party services that may collect information about you:

• AI Service Providers: We use Alibaba Cloud DashScope (or similar services) for AI chat functionality. Please review their privacy policies
• Analytics Services: We may use analytics services to understand app usage (anonymized data only)

These third-party services have their own privacy policies. We encourage you to review them.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell your data).

13. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Updating the "Last updated" date at the top of this Privacy Policy
• Posting a notice in the App
• Sending you an email notification (if applicable)

Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

15. Cookies and Tracking Technologies

Our App does not use cookies or similar tracking technologies. However, third-party services (such as AI providers) may use their own tracking technologies. Please refer to their privacy policies for more information.